Before payment
You may leave checkout or change your invitation details before completing payment. An unpaid order does not create a refund obligation because no charge has been completed.
After payment
Generation begins promptly after successful payment verification. Because the product is personalized, paid orders ordinarily cannot be cancelled for a change of mind or for details that matched the preview and information you submitted.
Refund eligibility
We will review a refund request when there is a duplicate charge, payment was collected but no order was fulfilled, generation failed and we cannot provide the invitation, or the delivered file has a material technical defect that we cannot correct.
Requesting a correction or refund
Contact us within 7 days of payment using the email address connected to your account. Include the order number and explain the problem. Do not send card numbers, UPI PINs, passwords, or OTPs.
Contact supportProcessing an approved refund
Approved refunds are sent to the original payment method. After we initiate a refund, banks and payment networks may take 7–10 business days to show the credit. Processing time can vary by payment method and financial institution.